Sales and Service Agreements

Although most authorised dealerships will have straightforward sales and service agreements it is recommended that you read the small print on the agreements before making a commitment to proceed.

Check that the service agreement being offered is exactly what you expect. Most suppliers of multifunctional devices will offer an all inclusive agreement where all the support that you require is covered.

Are there other charges that you need to be aware of? If a multifunctional device is being provided that has printing and scanning included there is likely to be a charge for supporting the hardware required for this functionality.

Does the agreement include all parts and toner for the duration of the agreement or is there a clause enabling the dealership to charge for items normally included in the agreement. If the dealership is not making a commitment to including all the required parts, toner and support for the duration of the agreement you may want to re evaluate whether the proposal measures up to others. If a dealership has the ability to charge for items normally included you can expect that they will do so when the opportunity arises.